FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Larger hammocks may take slightly longer to process and ship.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your hammocks safe and strong?
Yes. They are made with high-tensile materials and reinforced stitching with weight capacities clearly listed on each product page.
6. Are they easy to set up?
Yes. Most models can be set up in minutes with included straps or stands. Clear instructions are provided.
7. Are they suitable for indoor and outdoor use?
Yes. Many models are perfect for both indoor (with stands) and outdoor (trees or posts) use.
8. What materials are your hammocks made from?
We use premium cotton, polyester, and parachute nylon for comfort and durability. Material details are listed on each product page.
9. Are the hammocks comfortable for two people?
Yes. Many of our double hammocks are designed to comfortably fit two adults.
10. Are they suitable for camping and travel?
Yes. We offer lightweight, packable hammocks perfect for camping, backpacking, and travel.
11. Do you offer hammock stands?
Yes. We have complete sets with sturdy hammock stands for easy setup without trees.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my hammock arrives damaged?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.